Check-In Delays at Berlin Brandenburg Airport Due to System Malfunction

Newsworm
with
AFP
September 20, 2025
Berlin Brandenburg Airport is experiencing long check-in delays due to a technical malfunction at a European system provider. Flights are delayed, while manual check-in continues. Brussels and London airports were also affected, with Collins Aerospace working to restore full system functionality.
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Berlin Brandenburg Airport is currently experiencing longer check-in wait times. The airport cited a "technical malfunction at a system provider used throughout Europe" on Saturday morning. - AFP

Berlin Brandenburg Airport is currently experiencing longer waiting times at check-in counters. The airport reported on Saturday morning that a “technical malfunction at a system provider used across Europe” was the cause. Numerous flights have been delayed as a result. Airports in Frankfurt, Hamburg, Munich, and Düsseldorf reported no operational issues.

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However, airports in Brussels and London appear to have been affected. The Belgian capital’s airport described a “cyberattack” that occurred Friday evening, which disrupted check-in and boarding systems. Currently, passengers can only check in manually at the counters.

London’s Heathrow Airport cited “a technical problem” at Collins Aerospace, “which provides check-in and boarding systems for multiple airlines at numerous airports worldwide,” as the reason for current delays.

The company confirmed the issues. “We are actively working to resolve the problem and restore full functionality for our customers as quickly as possible,” Collins Aerospace stated. “The impact is limited to electronic passenger check-in and baggage drop. Manual processing, however, is functioning.”

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